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page.png Other Menu
folder.png Client Menu
page.png Cpanel Login
page.png Accounts Center Login
page.png Domain Console Login
page.png Webmail Login
folder.png Support Knowledgebase
  Select from the knowledgebase topics below.   ...
folder.png Flash Tutorials
  ...
page.png Cpanel Flash Tutorials
Click on the links to view the flash tutorial for using CPanel. Creating a POP email account  Creating a default (catchall) email account  Creating an email account in Outlook Express  Creating an autoresponder  Creating...
page.png Setting up email clients to send & receive email flash tutorials
Click on the links to view the flash tutorial for using the various email clients. Creating an email account in Eudora  Creating an email account in Incredimail  Creating an email account in Netscape Communicator  Creating an email...
page.png Using FTP flash tutorials
Click on the links to view the flash tutorial for using the various ftp clients.   Cute Ftp Setting your prferences in Cute FTP  Configuring your site in Cute FTP  Transfering files in Cute FTP  Managing your files in Cute...
page.png Making DNS changes flash tutorials.
Click on the links to view the flash tutorial for making dns changes at some of the most popular registrars. Making DNS changes at 000Domains.com  Making DNS changes at 123-reg.co.uk  Making DNS changes at Dotster.com  Making DNS...
page.png Making nameserver changes flash tutorials.
Click on the links to view the flash tutorial for making nameserver changes at some of the most popular registrars. Making Nameserver changes at 000Domains.com Making Nameserver changes at 123-reg.co.uk Making Nameserver changes at Dotster.com...
page.png Using Frontpage 2002 flash tutorials.
Click on the links to view the flash tutorial for using the various features of Frontpage 2002. Publishing your web via HTTP Publishing your web in live mode via HTTP Publishing your web via FTP Deleting files off your server Creating forms...
page.png How to use Macromedia Dreamweaver MX flash tutorials.
Click on the links to view the flash tutorial for using the various features of Macromedia Dreamweaver MX. Creating and configuring your site  Creating a simple page layout  Creating a template  Creating tables  Creating a...
page.png How to use Macromedia Flash MX flash tutorials.
Click on the links to view the flash tutorial for using the various features of Macromedia Flash MX. Learning the basics in creating graphics Creating a Flash navigation button Creating tweens (motion & shape) Publishing your Flash movie ...
page.png Using phpBB forums flash tutorials.
Click on the links to view the flash tutorial for using phpBB forums. Admin Series Installing phpBB Configuring your board Creating and managing forums Setting forum permissions Managing groups Setting group permissions Pruning forums...
page.png Using Oscommerce flash tutorials.
Click on the links to view the flash tutorial for using Oscommerce. Installing osCommerce Configuring your store Adding categories Adding products Adding product attributes Configuring currency Adding payment modules Adding shipping...
folder.png Getting Started
  ...
page.png Quick Start Guide
Congratulations and thank you for purchasing your hosting account from Host Capacity. Here is how to get started with your web hosting account. Please read these steps carefully before contacting us with any questions. Configuring Your Domain Name...
page.png What are your DNS name servers?
You can find your nameserver details in your welcome email.   You need to update your nameservers at your registrar to be able to use our services. If you registered your domain name with us these should already be set for you....
page.png Email setup
Open Outlook, and on the Tools menu, click Accounts. In the Internet Accounts dialog box, click Add, and then Mail. The Internet Connection Wizard will guide you through the account setup process. Your Name Type your name as you would like...
page.png Where do I put my webpages and files?
To make your website files available at http://www.yourdomain.com put them in the directory named: /home/username/public_html (do not use the 'www' folder, this simply links to the public_html folder) The file that will be the default...
page.png When will my site be online?
We attempt to get all account setup and a welcome e-mail sent out within 6 hours. New accounts are setup when they appear on our order screen. This can take up to 2 hours, from the time you place the order, to the time that the new order appears on our screen...
page.png How do i move from another host to Host Capacity?
No problem, its easy, and can be done without having any downtime for your site at all. What you would want to do is first set up an account with us. We'll set up the account then mail you a welcome letter after you sign up. You can then upload...
page.png How do I publish with FrontPage?
If your domain is live on our servers already (takes 1-3 days from the time you change DNS info), here's how to publish to FrontPage: Login to your Cpanel and go to the FrontPage Extensions link, and click the Install button. Fire up FrontPage and...
page.png Setting up a domain using WHM.
First you will need to access the WHM. You can access the WHM on the server using https://serverIP:2087 before propagation. and https://yourdomain.com:2087 after propagation 1) For security purpose, you should use https://yourdomain...
folder.png Cpanel
  ...
page.png What is CPanel?
CPanel is a fully featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects...
page.png Uploading files in File Manager
You can use File Manager to upload files to your web site, up to 12 files in one go. Although useful, a third-party FTP client has many more features and does not limit you to the number of files you can upload at one time. Refer to the section for more...
page.png Uninstalling Frontpage Extensions
If you are having problems publishing your site using Frontpage, the first test is to uninstall and then reinstall your Frontpage Extensions. If you are still having trouble with Frontpage after that, contact your hosting administrator for help. Note:...
page.png Tracing an e-mail address
CPanel enables you to trace the delivery path of an e-mail address, from server to server, to your web site. To trace an e-mail address: Click on the Trace an E-mail Address link in the Mail area. Enter the e-mail address that you want to...
page.png Subdomain Stats
You can view statistics specifically for each subdomain using the Analog and Webalizer tools. Refer to and for more information on how to use these tools. To view subdomain statistics: Click on the Subdomain Stats button on the home page. View...
page.png Adding subdomain redirection
You can redirect Internet traffic from a particular subdomain to another location. This is usually used when the web pages that made up the subdomain have been moved to another location. To add subdomain redirection: Click on the Subdomains button...
page.png Adding an FTP account
An FTP account creates a folder on the public_html level of your site that allows external users that know the password to upload and download files from that location. Change your password if you think that your account is being used incorrectly. ...
page.png Addon Domains
An addon domain is a domain name that that points to a subdirectory within your account. For example, you may want innovation.com.au to point to business.com.au/innovation/. Addon domains must be registered domain names that you own and configured to...
page.png Analog
The Analog reporting tool presents a comprehensive coverage of web server statistics available for your web site using CPanel. Refer to the following links for more information about the Analog tool: - All available Analog documentation. - A detailed...
page.png Apache handlers
Apache is an open-source HTTP server, and is used to serve your site. Apache handlers tell the server how to deal with web files that need to be processed on the server. For example, Apache is set up to process files with .pl extensions using Perl. However,...
page.png Autoresponders
Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a specific e-mail account. Autoresponders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without...
page.png Awstats
The Awstats reporting tool combines a comprehensive coverage of web server statistics available for your web site with very attractive reporting pages. Refer to the home page for more information about Awstats. To use Awstats: Click on the Awstats...
page.png Bandwidth
The Bandwidth tool generates an overall summary of the amount of bandwidth that your site is using. This is generated from HTTP traffic (looking at your web site, downloading files, etc.) and possibly FTP traffic. However, this does not include any other...
page.png CGI Center
This CGI Center area allows you to use some pre-installed CGI scripts through CPanel. This section contains information about using these scripts, as well as using CGI scripts in general.   ...
page.png Web/FTP Stats
The Web / FTP Statistics area presents you with a wide variety of information about your web site, from the latest visitors to a detailed monthly summary of hits, as well as providing an error log. Use the Statistics tools to keep track of what pages...
page.png Webalizer
The Webalizer tool creates a graphical summary display of usage of your site. This is useful to give you a quick and clear overview of your web site activity. Refer to the home page for more information about Awstats. To use Webalizer: Click...
page.png CGI EMail
CGI EMail is a simple, easy-to-use script that takes the results of any form and sends them to you via e-mail. Because it is already installed, minimal configuration is required to successfully use the script. The following steps provide quick summarized...
page.png Changing the password of an e-mail account
It is useful to occasionally change the passwords on your e-mail accounts to maximize your e-mail security. You should always change your password if you think someone else has access to your account. Note: Make sure that you change the password...
page.png Changing file/folder permissions
All files on UNIX (including Linux and other UNIX variants) machines have access permissions. These tell the operating system how to deal with requests to access these files. There are three types of access: Read - Denoted as r, files with read access...
page.png Controlling FTP sessions
You can view and terminate FTP sessions using the provided FTP session controls. This is useful for general information and stopping unwanted FTP activity. To control FTP sessions: Click on the Ftp Manager button on the home page. Click on...
page.png Configuring Spam Assassin
You can change how Spam Assassin deals with spam. The following options are available: required_hits - The number of e-mails received before a certain e-mail is considered spam. rewrite_subject - Alter the subject line of spam e-mail. Enter 1...
page.png Creating a MySQL user
You need to create a MySQL user before that user is able to use the database. This does not automatically allow the user to use a database - you need to grant that user permission to the specific database first. Refer to for more information. To...
page.png Creating a new file
For small text files it can be easier to create them online, rather than on your home computer and uploading the file. You can create text files, such as HTML, PHP, or plain TXT, but not binary files. To create a new file: Navigate to the folder...
page.png Creating a new folder
Folders are a very useful way of adding organization and structure to your web site. They make maintenance of the site much easier, as you can easily see what files are in which folder. Most web sites include at least an /image folder to keep all the...
page.png Trace Route
The Trace Route tool allows you to trace the IP (Internet Protocol) route taken by your server to reach your current ISP (Internet Service Provider). To use the Trace Route tool: Click on the Network Tools button on the home page. Click...
page.png Adding an Anonymous FTP message
You can add a message that appears in all FTP clients that access your public_ftp folder. This is usually used to add copyright notices or other warnings or comments based on the available files. To add an Anonymous FTP message: Click on the...
page.png Adding an authorised user to protected directories
You can control who can access protected directories by adding authorized users. Generally, at least one authorised user needs to be added, otherwise no-one will not be able to view the directory. To add or modify an authorised user: Click on...
page.png Adding host access to MySQL
You can allow external web servers to access your MySQL databases by adding their domain name to the list of hosts that are able to access databases on your web site. localhost stands for your own web server. To add host access: Click on the...
page.png Setup Advanced Guestbook
The Advanced Guestbook script offers more features than the script by using PHP and a MySQL database. Refer to if you need to manage your Advanced Guestbook after it has been set up. To install the Advanced Guestbook script: Click on the...
page.png Changing an authorised user's password
You need to change authorised user's password if they have forgotten their password or they think someone has access to their account. It is a good idea to regularly change passwords. To change an authorised user's password: Click on the Password...
page.png Changing the password on an FTP account
It is a good idea to regularly change your password. You should always change your password if you think someone else has access to your FTP account. To change a password on an FTP account: Click on the Ftp Manager button on the home page. Click...
page.png Configuring Outlook Express to read e-mail
Because Microsoft Outlook Express is the most popular e-mail application available, you can automatically configure Outlook Express from CPanel. This saves time in manually configuring your e-mail application and avoids errors. Note: This will only...
page.png Deleting an addon domain
Deleting an addon domain stops redirecting Internet traffic from a domain to a subdirectory. To delete an addon domain: Click on the Addon Domains button on the home page. Choose the required domain from the Remove Addon Domain drop-down list...
page.png Deleting an Apache handler
You can delete custom Apache handlers at any time. However, you cannot delete system-wide Apache handlers - please contact your hosting administrator if you have a problem with one of these. To delete an Apache handler: Click on the Apache handlers...
page.png Deleting an autoresponder
Delete an autoresponder when you no longer need to use it. If you use the autoresponder at frequent intervals, such as an "Out of Office" message, you can modify it to point to a nonexistent e-mail account, such as store@yourdomain.com, and then simply...
page.png Deleting an e-mail filter
Delete a spam filter when you no longer need it. There is no way to modify a spam filter - if you have made a mistake, simply delete the filter and start again. To delete a spam filter: Click on the E-mail Filtering link in the Mail area. Click...
page.png Deleting a cron job
Delete a cron job when you no longer want the command to be automated. If you are unsure what a cron job is doing it is safer to delete it and check the code with your hosting administrator. To delete a cron job: Click on the Cron jobs button...
page.png Deleting a file or folder
CPanel includes a Trash folder, which operates the same way as the Windows Recycle Bin. All deleted files are automatically placed in the Trash folder and can be restored to their original positions by a simple click. However, once you empty the Trash...
page.png Deleting an e-mail account
You can delete an e-mail account when the account is no longer needed. You can not delete your default account. Warning: Make sure you download any mail that you want to keep, as deleting the account will delete all of the mail still in that account...
page.png Deleting a forwarder
Delete a forwarder when you no longer need it. You can not modify an e-mail forwarder - if you have made a mistake, simply delete the forwarder and start again. To delete an e-mail forwarder: Click on the Forwarders link in the Mail area. Click...
page.png Deleting an FTP account
Deleting an FTP account is as simple as creating as creating the account. Deleting the account does not delete the folder or its contents, but it does prevent anyone from accessing that folder through FTP. To delete an FTP account: Click on the...
page.png Deleting a public or private key
You can delete a public or private key whenever required. To delete a key: Click on the Manage OpenPGP Keys button on the home page. Click on the Delete button next to the required key.  ...
page.png Deleting a mailing list
Delete a Mailman mailing list when you no longer want the list to be active. Warning: Deleting the mailing list will delete all archives, current mail, and members e-mail addresses. If you want to keep any of this information, be sure to download...
page.png Deleting a MIME type
You can delete custom MIME types at any time. However, you can not delete system-wide MIME types - please contact your hosting administrator if you have a problem with one of these. To delete a MIME type: Click on the MIME Types button on the home page...
page.png Deleting a parked domain
You need to delete a parked domain when you no longer own that domain or when you want to set up a separate web site for the parked domain. To delete a parked domain: Click on the Parked Domains button on the home page. Click on the required...
page.png Deleting a subdomain
Delete a subdomain when you no longer need a separate web presence for that particular part of your web site. Deleting a subdomain does not delete the subdomain folder - you will need to do this manually. To delete a subdomain: Click on the Subdomains...
page.png Disabling hotlink protection
Disable hotlink protection when you no longer think that another web site owner is directly linking to your files. To disable hotlink protection: Click on the HotLink Protection button on the home page. Click on the Disable button. ...
page.png Disabling Spam Assassin
You can disable Spam Assassin whenever you require. If you are not able to receive a non-spam e-mail it is a good idea to disable Spam Assassin and have the e-mail resent. To disable Spam Assassin: Click on the Spam Assassin link in the Mail area...
page.png Disk Usage
The Disk Usage Viewer enables you to see exactly how much disk space is being taken up by various parts of your web site. Several different viewing options are available: Show Parent Directories - Displays the parent directories as individual items...
page.png Domain Lookup Tool
The Domain Lookup tool allows you to look up information about a particular domain. It does this by using a DNS (Domain Name System) lookup, which is a general-purpose replicated, data query service used for translating hostnames into Internet addresses...
page.png Downloading archived log files
If you have activated the Raw Log Manager, you can download the compressed log files currently available on your web site. To download an archived log file: Click on the Raw Log Manager button on the home page. Click on the required log file...
page.png Downloading FTP access logs
Downloading an FTP log is useful for monitoring exactly what FTP actions have occurred on your domain. To download FTP access logs: Click on the Ftp Manager button on the home page. Click on the FTP Accounts link. Click on one of the...
page.png Editing an autoresponder
Modify an autoresponder if you need to alter the details of the message or if you set it to the wrong account. To edit an autoresponder: Click on the Autoresponders link in the Mail area. Click on the Edit button next to the autoresponder...
page.png Editing a file
Editing a pre-existing file through File Manager allows you to make immediate changes to your web site, without having to upload a new version of the file. This is useful for small changes, but would be inefficient for large alterations. To edit...
page.png Editing a file using an HTML Editor (IE6 only)
If you are using Internet Explorer 6 as your web browser you can edit online HTML pages directly through the File Manager. To edit a file using the HTML Editor: Navigate to the folder where the file is located. Click on the name of the file...
page.png Editing a key
To edit a key: Click on the Manage OpenPGP Keys button on the home page. Click on the Edit button next to the key that you want to edit. Edit the key as required.  ...
page.png Editing a mailing list
There are many different configurable options available with the Mailman script. This procedure shows you how to open up the Administration panel so that you can modify the script options. Use the Mailman documentation that is included in the Administration...
page.png E-mail Accounts
You can set up as many POP (Post Office Protocol) e-mail accounts as you require, up to your maximum limit. Each one of these is in the standard e-mail formation of address@yourdomain.com. As with your default e-mail address, you can access these accounts...
page.png Emptying the Trash
Warning: Make sure you do not need any of the files or folders in the Trash before you empty it, because the files are deleted permanently once the Trash is emptied. To empty the Trash: Click on the Trash button in the Trash area. All of the...
page.png Error Log
The error log contains all HTTP errors that occur when visitors attempt to view your site, such as requested files not found, etc. The Error Log tool is a presentation of the last 300 entries in your error log. A central use of this tool is to locate...
page.png E-mail Filtering
You can block an e-mail using spam filters. There are many definitions of spam, but one particularly useful one is the following: Spam is the electronic version of junk mail, and has been around since the Internet was created. E-mail filters are...
page.png Error pages
Error pages are displayed to Internet users when any one of a variety of errors occur, such as when a user enters an incorrect URL or is not authorized to access a specific directory in your web site. Companies often customize error pages to brand them...
page.png File Manager
The File Manager allows you to manage your site through HTML, rather than an FTP tool or other third-party application. You can upload, create or delete files, organize files in folders, and change file permissions. While not as sophisticated as most...
page.png Generating a backup
You can generate a backup at any time. This is useful if you have just made some changes to the site and you do not want to have to wait for the routine backup (usually daily or weekly) before downloading the backup. To generate a backup: Click...
page.png General server information
You can view a variety of information about the server from the home page. The following links are available: Service Status - Displays information about the status of the web services currently running. Installed Perl Modules - Displays a list...
page.png FTP Manager
The FTP area deals with all the tools relating to setting up and managing FTP accounts, as well as managing FTP sessions. FTP (File Transfer Protocol) is a method by which you can transfer files between computers, usually using the Internet. There is...
page.png Forwarders
Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday. To forward mail from one account to two or more accounts, just add...
page.png Grant a user's permissions to a MySQL database
Once you have created a user to use a database you need to grant that user permission to use the database. If you have not yet created a user, refer to for more information. To grant user permissions to a MySQL database: Click on the MySQL databases...
page.png Guestbook
This is a simple guestbook script that allows you to create a guestbook that your visitors can sign. You can modify the appearance of the guestbook, and view and manage guestbook entries. Note: A , with many more features, is also available. However,...
page.png Importing a key
You can import a key directly into CPanel. This will add it to the number of public keys that CPanel trusts. To import a key: Click on the Manage OpenPGP Keys button on the home page. Click on the Import Key link. Cut and paste the key...
page.png Index Manager
The Index Manager enables you to control how directories on your web site are displayed. If there is no index.html in a particular directory, the contents of the directory will be displayed to the browser. This is usually undesirable and can cause security issues...
page.png IP Deny Manager
The IP Deny Manager enables you to block access to your web site from specific IP addresses. This is useful to remove nuisance surfers who use a large amount of bandwidth or to prevent hotlinking to your site (refer to for more information about hotlinking)...
page.png Java CountDown/CountUp Maker
This script creates a Java countdown or countup display, to or from a particular time. Note: This Java applet, while easy to use, is only minimally customizable and does not present very well. Feel free to use the script as long as you understand...
page.png Latest visitors
This quick tool lists the last 300 visitors that have visited your site in the last 24 hours. Note that visitors are defined as requests from servers, not individual people. To view the most recent visitors: Click on the Latest Visitors link...
page.png Altering your Mail Exchanger (MX Entry) setting
CPanel manages your e-mail through its own mail server. However, by altering your MX (Mail Exchange Record) Entry you can point your e-mail to another mail server, if this is required. Note: CPanel will not be able to manage your e-mail if you change...
page.png Mailing Lists
Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication between far-flung participants and can be about anything you want. Mailman allows you to set up a mailing list with a large number of configurable options, such...
page.png Managing the Advanced Guestbook
You can manage all aspects of each Advanced Guestbook that has been set up at any time. To manage an Advanced Guestbook: Click on the Advanced Guestbook link in the CGI Center area. Click on the required Guestbook in the Modify an existing...
page.png Managing the guestbook
You may want to delete entries in your guestbook, either when the page gets too large or if you do not want to keep certain entries. This is easily handled through CPanel. To view the guestbook: Click on the Simple Guestbook link in the CGI Center area...
page.png Managing MySQL databases
CPanel includes a web-based MySQL management tool called phpMyAdmin. This tool allows you to manage all aspects of your database structure and data. To manage MySQL databases using phpMyAdmin: Click on the MySQL databases button on the home page...
page.png MIME Types
MIME types tell browsers how to handle specific extensions. Most MIME types are set globally on the server. For example, the text/html MIME type equates to htm, html, and shtml extensions on most servers, and this tells your browser to interpret all files...
page.png Modifying an Agora Shopping Cart
Refer to the script documentation if you have any questions about modifying or using the shopping cart. To modify an Agora Shopping Cart: Click on the Agora Shopping Cart button on the home page. Click on the required cart underneath the...
page.png Modifying the guestbook template
You can modify the appearance of your guestbook template at any time. To modify the guestbook template: Click on the Simple Guestbook link in the CGI Center area. Click on the Edit Guestbook Template link. Copy and paste any HTML code...
page.png Network Tools
The Network Tools area has two available functions: Domain Lookup - Allows you to look up information about a particular domain. Trace Route - Allows you to trace the IP (Internet Protocol) route taken by your server to reach your current ISP...
page.png PhpMyChat
PhpMyChat is a PHP chat room script that uses a MySQL database to store information. Refer to the home page for more information about this script. To install PhpMyChat: Click on the on the PhpMyChat button on the home page. Enter the directory...
page.png Random HTML
This simple script allows you to insert random pieces of text into your web page. This is useful for daily quotes, helpful hints, or any other place where random text is useful. To install the Random HTML script: Click on the on the Random HTML...
page.png Raw Access Logs
You can download the raw access logs that contain all the recorded hit information that your site has received. These logs are only really useful if you have a preferred reporting tool that you prefer to use, rather than the variety of reporting tools...
page.png Raw Log Manager
Raw access logs contain all the recorded hit information that your site has received. You can set the Raw Log Manager to archive this information every month and/or delete the previous month's log at the end of every month. The following options are available:...
page.png Reading your e-mail
You can read your online e-mail using NeoMail, Horde, or SquirrelMail. All of these popular web mail applications allow you to read your e-mail, save them, keep an address book, and perform all of the other basic e-mail functions that you are used to....
page.png Removing Anonymous FTP access
Removing Anonymous FTP access is as simple as enabling the access. Removing access does not delete your public_ftp folder or its contents (you should not delete this folder anyway), but it does prevent anyone from accessing that folder through FTP. ...
page.png Removing an authorised user
Remove authorized users when they no longer should have access to a particular directory. This maintenance task is often forgotten and leaves a hole in your security, so remember to perform this procedure as soon as it is required. To remove an authorised...
page.png Removing a database
Removing a database will delete that database from its online location. Be sure that you have saved a copy of the database if you want to keep any of the information in the database. Removing a database will not remove any user's but it will remove all...
page.png Removing host access
Remove host access for a particular server when you no longer want that server to access your MySQL databases. To remove host access: Click on the MySQL databases button on the home page. Click on the Delete button next to the web server...
page.png Removing an IP from IP Deny Manager
Remove a blocked IP address when you no longer need to prevent access from that IP address. To remove an IP from IP Deny Manager: Click on the IP Deny Manager button on the home page. Click on the required IP address from the Remove an IP...
page.png Removing a redirect
Remove a redirect when you no longer want to redirect Internet traffic from a web page. There is no way to modify a redirect - if you need to change the details of an existing redirect, you need to delete the existing one and start again. To remove...
page.png Removing password protection
Remove password protection on a directory when you no longer want other users to have access to that directory. You do not need to remove user authorization for the directory when removing password protection, as all the users will be automatically deleted...
page.png Removing subdomain redirection
Remove subdomain redirection when you no longer want Internet traffic to be diverted from the subdomain to another location. To remove subdomain redirection: Click on the Subdomains button on the home page. Click on the Remove Redirection...
page.png Removing a MySQL user
Removing a user deletes that user - it removes all database permissions that the user has and does not allow that user access to any MySQL databases. To remove a user: Click on the MySQL databases button on the home page. Click on the Delete...
page.png Renaming a file or folder
You can quickly rename a file or folder if you originally labelled a file or folder with the wrong name, or if the name needs to be updated. This is useful if a small number of files need to be changed, since you do not need to upload any files for the...
page.png Removing a MySQL user's permissions
A user will no longer be able to access a particular database when you have removed their permissions to that database. To remove a user's permissions: Click on the MySQL databases button on the home page. Click on the Delete button next...
page.png Restoring an item from the Trash
You can easily restore a deleted file from the Trash by moving it from the Trash to another folder. Restored folders are automatically moved back to their original location. However, you will not be able to restore the item if you have emptied the Trash...
page.png Restoring your web site from a backup
In the unlikely event that your web site or other files are deleted from your web host's servers, you can restore the web site using your most recent backup file. To restore your web site from a backup file: Click on the Backup button on the home page...
page.png Setting Anonymous FTP access
Anonymous FTP access allows anyone to access your public_ftp folder. There are two options available: Allow anonymous access to ftp://ftp.yourdomain.com - This allows to view, download, and delete files from your public_ftp folder. Allow...
page.png Setting your default e-mail address
Any e-mail that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default e-mail account. All web site accounts are automatically assigned a default e-mail address - user@yourdomain.com...
page.png Spam Assassin
Spam Assassin is a mail filter installed on a mail server used to identify spam. It checks for spam using a large number of pre-set rules that check the header, body, and sender of all e-mail messages sent to your domain mailbox. For more information...
page.png Enabling or disabling the Spam Box
The Spam Assassin Spam Box is a separate mail folder called "spam". If enabled, all e-mail that Spam Assassin flags as spam is automatically delivered to the "spam" folder. Note: You need an IMAP e-mail client, such as Horde, to view the Spam Box...
page.png Simple CGI Wrappper
The CGI Wrap script creates a scgi-bin folder at the public_html level of your web site. This allows you to run scripts with your own user ID. The advantage of this is that you can run scripts that have the same permissions that you do - you can...
page.png Viewing the guestbook
You will want to be able to view your guestbook once visitors start leaving comments. You can keep the guestbook private, or you can set it up so that anyone can view the guestbook. To view the guestbook: Click on the Simple Guestbook link in...
page.png Java Clock Maker
The Java Clock Maker allows you to create a real-time, dynamic clock, that counts the time just like a digital wrist watch. To create a Java clock: Click on the Clock link in the CGI Center area. Choose the time zone and format for the clock...
page.png Counter Maker
The Counter Maker script allows you to create three different items that you can put on your web pages: Counter Clock Date Counter This is a simple counter that displays the number of times a particular web page has been accessed...
page.png FormMail Clone
One of the most popular form to e-mail scripts available is FormMail, by Matt Wright. The script can be setup very quickly, and provides a number of customization options. CPanel was written a clone of FormMail which operates in the same manner. The...
page.png Entropy Search
This script enables a nice, quick search engine that can help your visitors find information that they are interested in more easily. The larger the site, the more important the search engine becomes. Warning: This search engine searches all of the...
page.png Entropy Banner
The Entropy Banner script allows you to create a set of revolving banner images, normally used for advertising. You can upload and delete files, set priority on the images, and set URLs to which each image points. To set up an Entropy Banner: Click...
page.png Uploading new banners
You can upload banners whenever new banners need to be added to the rotation. You can specify whether you want the new banners to overwrite the old ones or not. To upload new banners: Click on the Entropy Banner link in the CGI Center area....
page.png Modifying the rotation and URLs of banners
Modify the rotation of banners, and change their URLs, as you add and remove banners from your site. To modify banners: Click on the Entropy Banner link in the CGI Center area. Click on the Modify Rotation button. If you need to delete...
page.png PostgreSQL
SQL stands for Structured Query Language. SQL is an international standard in querying and retrieving information from databases. PostgreSQL is, like MySQL, essentially an SQL server and database - it responds to requests for information that are written in SQL...
page.png Creating a PostgreSQL user
You need to create a PostgreSQL user before that user is able to use the database. This does not automatically allow the user to use a database - you need to grant that user permission to the specific database first. Refer to for more information. ...
page.png Grant a user's permissions to a PostgreSQL database
Once you have created a user to use a database you need to grant that user permission to use the database. If you have not yet created a user, refer to for more information. To grant user permissions to a PostgreSQL database: Click on the PostgreSQL...
page.png Managing PostgreSQL databases
CPanel includes a web-based PostgreSQL management tool called phpPgAdmin. This tool allows you to manage all aspects of your database structure and data. Refer to the if you need to know more about using phpPgAdmin. To manage PostgreSQL databases...
page.png Removing a PostgreSQL database
Removing a database will delete that database from its online location. Be sure that you have saved a copy of the database if you want to keep any of the information in the database. Removing a database will not remove any user's but it will remove all...
page.png Removing a PostgreSQL user's permissions
A user will no longer be able to access a particular database when you have removed their permissions to that database. To remove a user's permissions: Click on the PostgreSQL databases button on the home page. Click on the Delete button...
page.png Removing a PostgreSQL user.
Removing a user deletes that user - it removes all database permissions that the user has and does not allow that user access to any PostgreSQL databases. To remove a user: Click on the PostgreSQL databases button on the home page. Click...
folder.png WebHost Manager (WHM)
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page.png VERY IMPORTANT. Let WHM finish the process!!
VERY IMPORTANT When you start a process like deleting a domain or any other process, make sure that you let the system FINISH the process. You need to see the "Done" in the bottom left corner of your browser. Then you can continue with other processes...
page.png IMPORTANT. Should I put a www in front of the domain when I create an account?
No, you should never do this. Where it says 'domain', please enter just domain.com with no www. Entering the www will cause all kinds of problems with the account.  ...
page.png How do I create a package using Web Host Manager?
"Packages" enable you to create your own custom web hosting packages and are a critical function in WebHost Manager. It is highly recommended that you create packages before creating accounts. These packages form the core service of your web...
page.png Setting up a domain using WHM
First you will need to access the WHM. You can access the WHM on the server using https://serverIP:2087 before propagation. and https://yourdomain.tld:2087 after propagation 1) For security purpose, you should use https://yourdomain...
page.png What happens when one of my accounts exceeds its space quota?
When one of your accounts exceeds (goes over) the amount of space you gave it and if the following happens: 1. All pages and files will still be accessable via the web/ftp/email. 2. Any new mail sent to the account will be bounced due to the user...
page.png What happens when one of my accounts exceeds its bandwidth limit?
When one of your accounts exceeds the bandwidth (transfer) limit: 1. The site and all files on it will become inaccessable through a browser. 2. New mail sent to the account will still get through provided the account has enough space for it. 3...
page.png Accessing WHM created domains before propagation
How do I access my domains I create in Web Host Manager before DNS has propagated to the server. Use your main reseller domain name then a forward slash, tilde, and the username. For example http://www.yourdomain.com/~username  ...
page.png What is a skeleton directory?
The skeleton directory is the directory that WHM bases all new accounts on. Each reseller has his/her own skeleton directory. Making changes within that directory will make changes throughout all new accounts that you create. For instance, you can place...
page.png Do my clients get WHM?
No, only the reseller gets the Web Host Manager control panel   ...
page.png What are the POP and SMTP settings for my clients?
The POP and SMTP settings for your clients are either the IP address you find in your setup email or, if their domain has fully propagated, mail.domain.com   ...
page.png How do my clients access cpanel?
Your clients can access cpanel any number of ways:1) through YOUR domain. http://www.RESELLERDOMAIN.com/cpanel/ 2) Through the server hostname: http://www.server.hostname.com/cpanel/ (the server host name is in your setup email) 3) If propagation...
page.png How I can change the theme of the Clients CPanel?
You can change your clients cpanel theme from WHM in two ways. Option 1 : Login to WHM and Click on Modify an account. Then select desired theme and save. Option 2 : Login to WHM and Edit packge of domain with new skin. Then...
page.png I accidentally suspended an account. Can I get it back?
Yes! Once you log into WHM, choose "Suspend/Unsuspend an Account" from the menu tree on the left side of your screen. Choose the domain you wish to recover and click the "unsuspend" button.  ...
page.png Is it possible to view the bandwidth usage for all of my domains?
Yes! After you're logged into your WHM Control Panel, click on "View Bandwidth Usage," which will display a listing of all the domains under your plan, plus the amount of bandwidth they've consumed to date.   ...
page.png My user's subdomains are not working. Can I fix them?
Yes. Login to your WHM Control Panel and click the link on the left side of screen which says, "Disable or Enable Subdomains."   ...
page.png Is there a root login I can use for all my user accounts?
Yes! To access your client's control panel, simply enter their username, followed by YOUR master account password. This acts as a ROOT password. Example: http://www.clients-domain.com/cpanel/ username: client1 password: my-master-reseller-password...
folder.png Email Issues (POP & SMTP)
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page.png OH MY GOD!!! My email isn't working? HELP PLEASE!!
First off, relax. Take a deep breath. You're going to get an ulcer if you continue to be so excited! Here are some solutions to common email problems that will save you some stress with email. 1. Always double check your password 2. the...
page.png My ISP blocks port 25. Can I still use your SMTP server to send mail?
Yes, you can. Please try changing the port for SMTP in your mail client to port 26.   ...
page.png Blocked Attachments
The following attachment extensions are blocked by the server to protect you from viruses. If you need to send such files, simply add them to a zip file and attach the zip file. ad[ep] ba[st] chm cmd com cpl crt eml exe hlp hta...
page.png What is my SMTP Server?
Your SMTP server is the IP found in your setup email, or, if propagation has completed, mail.yourdomain.com   ...
page.png What is my POP3 server?
Your pop3 server is either the IP in your setup email, or, if propagation has completed, mail.yourdomain.com.   ...
page.png What is the Path to Sendmail?
The path to sendmail is /usr/sbin/sendmail some scripts require a " -t" after the sendvmail path, e.g.: /usr/sbin/sendmail -t   ...
page.png How do I set up an email address in Cpanel?
1. Login to your control panel. 2. In the Email section click on Manage Accounts. 3. At the bottom click on Add Account. 4. Fill in the name you want for your email address. For example 'joey' if you want 'joey@yourdomain.com' 5. Set a password...
page.png How do I access webmail?
You may access webmail, by going to http://www.yourdomain.com/webmail/ after your domain has propagated. Note: Please replace "your domain.com" with that of your actual domain name. Prior to propagation, you can still use webmail by going to...
page.png How can I setup email with Outlook Express?
When Outlook Express Starts click Tools -> Accounts Inside the "Internet Accounts Windows" click Add -> Mail Fill in your name. Click Next. Click "I already have an e-mail address that I'd like to use" and fill in your email address. Click Next...
page.png How do I configure Eudora for my account?
Within Eudora, Select "Tools" and then Select "Options". Within the Tool Bar on the left side of the Box, Select "Getting Started" Enter your POP Account Information, example username@yourdomain.com (the following two steps are optional) Enter...
page.png What email clients can I use for my email accounts?
You can use pretty much any mail client you like with our mail service. Clients such as Eudora, Outlook, and Outlook Express are the most popular.   ...
page.png Is there a secure https login for Webmail?
Yes, there is. Try: https://www.domain.com:2096 or https://server.hostname.com:2096 You may get a warning message, but this is normal. The transferred data is still encrypted with 128 bit encryption in spite of the warning.  ...
page.png The Spam Assassin SpamBox
So, you've tried to use the spam assassin spambox, eh? And you can't figure out the gibberish explanation that Cpanel gives on how to use it? Don't feel bad. We couldn't either. In order to view the spam directory, login to webmail (yourdomain...
page.png How can I setup email with Microsoft Outlook 2000?
After loading Outlook, choose Tools... --> Accounts... Click Add... --> Mail... Type in the name that you want displayed by people receiving your mail. Click Next. Type in the email address that you will be using for this account. Click Next...
page.png What is an e-mail auto responder?
An e-mail auto responder is a special type of e-mail account which simply responds to all incoming e-mail with a predetermined message.  ...
page.png What is the difference between POP3 e-mail account and an e-mail auto responder?
A POP3 e-mail account is a special kind of e-mail account that comes with a login and password. A POP3 account allows the user to send and receive new messages from this e-mail address. An e-mail auto responder does none of the above, and only responds...
page.png What is the difference between an e-mail forwarder and an e-mail auto responder?
An e-mail forwarder is a special type of e-mail account which simply forwards all e-mail sent to a particular e-mail address @yourdomain.com to a specific POP3 e-mail account. An e-mail auto responder does not have a forwarding function, but instead grabs...
page.png Can an e-mail auto responder also be a POP3 e-mail account?
Yes, and this is a good idea. Having an e-mail auto responder setup as a POP3 account as well will ensure that e-mail sent to this particular e-mail address will be received. When e-mail is sent, the sender will automatically receive your predetermined...
page.png Can an e-mail auto responder also be an e-mail forwarder?
Yes. You can setup a particular e-mail address to act both as an e-mail auto responder as well as an e-mail forwarder. This is a good idea since e-mail sent to this particular e-mail address will both have an auto response message as well as being delivered to you...
page.png Can an e-mail auto responder also be an e-mail forwarder and a POP3 e-mail account?
Yes. You can have a particular e-mail address setup to be an e-mail auto responder, an e-mail forwarder, and a POP3 account as well. Here is what will happen under these circumstances: The sender of any incoming e-mail will automatically receive...
page.png How do I create e-mail auto responders on my account?
This is done easily through your Control Panel. Simply log into your Control Panel, then select "Responders" from the menu on the left, then click on "Add Responder" button. Now select which alias you wish to have a responder created for. Fill in the...
page.png How do I edit or remove existing e-mail auto responders?
This is done easily through your Control Panel. Simply log into your Control Panel, then select "Responders" from the menu on the left, then click on the edit or delete icon to the right of the responder you wish to manage.   ...
page.png Does e-mail on the server count towards my allotted space?
Yes. Any e-mail you have stored on the server counts as storage for your account. This is one reason we recommend not storing e-mail on the server. Once you download and read your mail, you should ensure that your e-mail client deletes the mail from the server...
page.png Why does it take a long time to download my e-mail?
There can be several reasons for this. One of which is that you have received an e-mail message with a large attachment. An example would be that someone sent you an e-mail with a 10MB attachment. If you connect on a 28.8 Kbps modem, this would take approximately...
page.png What is wrong when I get a Login/password mismatch or Authentication failure error?
If you are entering in the correct login, then you must be using the wrong password for this particular POP3 account. It is very important to remember that both the login and the password are case sensitive! Try several times, making sure that you are...
page.png What is my "master" POP3 account?
When your account is created, a master POP3 account is set-up by default. This account is username@yourdomain.com and this name cannot be changed. In your Control Panel, you will notice that this POP3 account is "locked". While you cannot delete...
page.png Does my master POP3 account password change when I change my system password?
Yes. Changing your system password will change your master email account password.   ...
folder.png Domains & DNS
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page.png What is propagation?
Propagation is the time it takes for each of the internet backbones to be updated with your new DNS information. This often takes about 24 hours, but can take even longer, sometimes up to 5 days.   ...
page.png Creating your nameservers at GoDaddy
GoDaddy http://godaddy.com Step 1: Log into your account as normal. Step 2: Click on the link to Manage Domains Step 3: This is very important. Click on the actual domain name (rather than the select box – ignore...
page.png Creating your nameservers at eNom
eNom http://enom.com Register DNS Log into your enom account. Then click on "Domain Names" from the menu on the right. In the sub-menu click "register DNS" Create New Nameservers The first part of the following page...
page.png Creating your nameservers at DirectNic
DirectNic http://directnic.com Log into your account, select the domain you wish to use and go to the nameserver menu. Click on the link to "Create Nameservers" Fill in ns1 and its associated IP addresses Click create...
page.png Creating your nameservers at Namecheap
Namecheap Creating your nameservers at www.namecheap.com Step 1 Log into your account. Step 2 Click the link to View domains in your account. Step 3 Select the domain you wish to use for creating your nameservers...
page.png Creating your nameservers at OpenSRS [Resellers].
OpenSRS [Resellers] This format is used by many different resellers of Opensrs. It varies from reseller to reseller but they are all very similar. Step 1. Log into your account using the domain you wish to use for your nameservers. ...
page.png What is a parked domain?
A parked domain name is an additional domain name that leads to the same place as the main domain name for your account. For instance, if you had domain.com and wanted domain.net to lead to the same place, you would park domain.net on domain.com....
page.png Will I be able to access my domain name with or without the www?
Yes, all clients can access their website with and without the "www". In other words, you can access your website at www.yourdomain.com or just yourdomain.com, both of which are the same website. While this may seem somewhat unimportant, many would be...
page.png What is a domain name pointer?
A domain name pointer is a domain name which simply points to your account. In other words, domain name pointers allow you to have as many domain names point to your website as you wish. These are not multiple accounts with multiple copies of the...
page.png What is an addon domain?
Addon domains give you the ability to add a second site to your web space. Unlike a parked domain, which resolves to the same place as your main site, an addon domain resolves to it's own folder.   ...
folder.png Frontpage
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page.png Can you help me with FrontPage problems?
We will make sure FrontPage extensions are properly installed for your account and provide basic support. It is important to note, however, that we cannot provide full technical support for FrontPage. Microsoft requires that they provide support for their...
page.png Will Frontpage forms work?
Yes.   ...
page.png Will using FTP corrupt my FrontPage Extensions?
Microsoft does not recommend you use any FTP program when FrontPage extensions are installed. However, you can use FTP to a certain extent: You can download/upload log files, scripts, zip files, and change permission on scripts with problems...
page.png Why doesn't my new password work in my FrontPage web?
Loading and changing passwords in FrontPage is a little more complicated than with FTP programs. To set or change passwords, you'll need to log on to your current web in order for the security menu choice to be active. To change the user and password...
page.png FrontPage just hangs when establishing a connection to my account and then times out
There are two main reasons why Frontpage will time out on you. 1) If you have a very large website, the chances of Frontpage timing out is greater. The more files you have, the longer it will take FrontPage to connect to your website. All of our...
page.png What is a WebBot?
WebBots are the mechanism for invoking many of the interactive features built into FrontPage. These features are added to your web through the FrontPage Editor | Insert FrontPage Component. Some, such as Include and Substitution allow elements of...
page.png What are FrontPage Server Extensions?
FrontPage Server Extensions" is a term, which refers to the files, programs and specific way a Website is managed if it is using FrontPage. Microsoft FrontPage has some unique features, such as the ability to easily create hover buttons and search forms...
page.png How do I publish & upload with FrontPage?
Before you can publish your website with FrontPage, make sure all of the following are completed: 1) Your website must come up in the browser 2) Make sure you have FrontPage extensions installed. (You can activate this via your control panel)...
page.png Prevent FrontPage from uploading several large files that are already on the server
There's a si